If you have any questions not answered below please contact our
customer services team:
Tel: +44 (0)20 7422 5022
Most available items will be dispatched within seven
days of placing your order. We will let you know immediately if
there are problems obtaining your goods. You won't be billed for
Sending the order
When paying online, you'll receive an email confirmation with the
details of your order. If there is a problem with your order (with
availability or card difficulty etc.) we will let you know as soon
as possible and try to find a solution.
Changing your order
We can only cancel your order if we receive your request before the
order has been dispatched. If you do decide to cancel your order,
please inform us immediately as orders are processed with haste. We
cannot guarantee to cancel items from an order. Cancellation
requests must be sent by email, fax or post to our address below,
quoting your full name and address and Order Number.
Refunds or exchanges
Please report all faulty items and we will send you return
instructions. This is subject to you notifying us within five
working days of receiving the goods and giving a description of the
damage / defect. In case of any queries or problems please contact
us as soon as possible. It may be that your order has already been
despatched so we are unable to stop it. We cannot guarantee to
cancel items from an order unless we are waiting for a product that
is out of stock.
For UK orders postage and packing is included in the
listed price, for other orders the postage is calculated in your
basket. Once you have added a product to your basket select your
delivery country and click 'Update Totals' to have the final
shipping cost calculated.
Orders are normally dispatched within seven days of receipt. Within
the UK we use Second Class mail. For countries outside the UK we
use Priority Air Mail for all items.
During the checkout process on PayPal you are given the option to
enter an alternative delivery address or recipient - for gift
orders please enter the details of the person the gift is for.
We use PayPal to process
your credit/debit card information securely. For most countries you
can go through our checkout process without having a PayPal
We accept the following cards
Credit card fraud attempts will be reported to the
During the checkout process you will be transferred to PayPal to complete your order process.
On PayPal's website you can choose whether to log into an existing
account, or to just provide your payment details. PayPal gives you
the option to also set up a new PayPal account as part of the
checkout process, but this is not manditory.
Once you have entered your payment details or logged in you can
choose to edit the delivery address for your order, which you
should do if your order is a gift or you wish to have the order
delivered to an address other than that where your payment card is
If you have any questions please contact our customer services
Tel: +44 (0)20 7422 5022
Fax: +44 (0)20 7422 5011
Post: The Wire Magazine Ltd, 23 Jack's Place, 6 Corbet
Place, London, E1 6NN, UK
Registered in London number 1811247
VAT number 766 8039 90
Privacy & Security
We want to look after all data fairly and securely. Any information
you give us about yourself will be stored securely by us or our
credit card processor who assists us in providing services to you.
E.g. we may use the information to confirm identity or credit
details, for fraud prevention procedures, money laundering checks,
audit confirmations or debt collection procedures. This may involve
transferring your data to countries outside the European Economic
Area. The Wire Magazine Ltd may use and analyse your data
to give you information about products and services which may be of
interest to you.
You must keep secret any personal identification numbers or other
security codes that we give you for access to The Wire's
shop system, and comply with all reasonable instructions that
The Wire issues in relation to keeping such personal
details safe. You should also make sure that any internet payment
transaction you make is done in a secure environment. In other
words, don't let anybody peek over your shoulder...!
Secure Web Order & Credit Card Payment
We use 128-bit SSL encryption software to keep the details of your
order and credit/debit card information secure.